Problem-value metrics

- Inspired from the Jared Spool’s course “UX Metrics Stakeholders can’t Ignore” I took in 2023

Problem value metrics are a practical way to assess the importance of solving user and customer issues. These metrics are compelling because they convert complex problems into something everyone values: money.

Problem value metrics measure the severity, frequency, and financial impact of issues, helping prioritize solutions with meaningful value. While metrics like usage or task completion are helpful, framing problems in terms of dollars resonates more strongly with stakeholders.

Improving UX requires collective ownership across teams. For instance, engineers adding features or product managers shaping functionality directly affect UX. Poor UX isn’t just inconvenient; it’s costly. It increases support costs, lost sales, and inefficiencies. For example, fixing onboarding issues responsible for 24% of monthly support calls could save millions annually.

Quantifying UX costs connects design to business outcomes. Tools like analytics and financial estimates highlight the cost of poor UX, even with rough calculations. Including insights from support and sales teams ensures a well-rounded UX strategy balancing user needs with business goals.

Now go create some awesomeness! - Jared Spool

This Custom-Designed World.

There are professions more harmful than industrial design but only a few of them. - Viktor Papanek
Image generated with Flux 1.1 Pro

Here's an idea: "This Custom-Designed World" would explore the unfortunate design mistakes we see every day, inspired by Viktor Papanek's ethos of responsible and human-centered design. Explore the quirky, the impractical, and the outright failures in design through collected images and stories, inviting reflection on how they impact our lives. Each post is a mix of critique and learning, offering insights into how design can better serve humanity.

Blender user interface rant

As a UX designer, I both appreciate and critique the user interface of Blender, a 3D computer graphics software. One aspect that stands out to me is the fact that Blender presents all of its complexity to the user at all times. As a humorous thought experiment, I have wondered what it would be like if the UX designers at Blender were to design a refrigerator. This is a tongue-in-cheek reference to the "refrigerator chapter" in the book “The design of everyday things” by Don Norman, which discusses the importance of intuitive and user-friendly design in everyday objects.