UX designer with over 20 years of experience, I have developed a unique expertise in transforming complex challenges into simple, effective, and memorable user experiences. From my beginnings in web design to leading large-scale UX projects for global companies like Goto and OVHCloud, I have worked with teams to create solutions that combine innovation, functionality, and impact. Passionate about thoughtful design and collaborative work, I thrive on ambitious projects where strategy, design, and technology intersect.

Proficient in design systems, AI tools, and collaborative processes, I combine strategic vision with rigorous execution to deliver results that truly meet user needs.

Experience

Staff UX Designer

Goto (previously Logmein) – Feb 2019 - Jan 2025 (6 years)

As a UX designer at Goto, I led the UX design of strategic projects, helping simplify communication tools, unify platforms, and optimize workflows for users. I collaborated with interdisciplinary teams (product, development, UX research, UX content writing) to deliver concrete solutions tailored to user needs.

• Led the complete redesign of GoToConnect Softphone, delivering version 2.0: a standalone widget integrating advanced features, offering better performance and an easier onboarding process.
• Developed AI-powered tools, such as the GoToConnect AI Receptionist, transforming contact center operations and significantly reducing wait times. Enhanced the company's design system with unified typography, accessible color palettes, and adaptable components, reducing technical debt while improving user experience.
• Spearheaded major product transformations, integrating new features seamlessly to meet evolving user expectations.
• Designed wireframes, prototypes, and detailed mockups to effectively articulate and test design concepts.
• Mentored junior designers, conducted user testing, and refined designs based on stakeholder feedback.

Graphic and Web Design Lead

Squeeze Studio Animation – July 2018 - Feb 2019 (8 months)

Led the UX design of an internal project planning tool to improve production team organization. Created several promotional "one-pager" websites for films and TV series, focusing on immersive, narrative-driven designs.

Senior UX Designer & CX Lead

OVHCloud (previously OVH) – Dec 2015 - July 2018 (2 y. 8 mo.)

At OVHCloud, I designed digital experiences tailored to diverse audiences, from cloud technology novices to experts. My work focused on improving ergonomics, optimizing user journeys, and clarifying information architecture.

• Enhanced web and application interface ergonomics, simplifying complex processes like ordering and provisioning cloud services.
• Developed complete visual identities, including logos, icons, illustrations, and graphic guidelines, to ensure brand consistency.
• Led collaborative project management efforts to align teams and deliver tailored solutions.
• Presented design concepts to stakeholders with clear analyses and strategic recommendations.

Senior Web Designer

iXmédia (now IX) – Oct 2009 - Nov. 2015 (6 years)

As a senior web designer, I supported clients in creating custom digital experiences. I designed detailed mockups and prototypes, collaborated with account managers to define project scope, and supervised integration to ensure visual and technical consistency in deliverables.

Founder, partner in a web and print design agency, graphic designer, trainer

Studiométrique – Jan 2003 - Jan 2010 (7 years)

As founder and partner of Studiométrique, a multidisciplinary studio based in Quebec, I led web and print design projects. I handled art direction, collaborated with clients to refine mockups, and coordinated with team members to ensure seamless execution. My role also included client relationship management, business development, coordination with suppliers, and administrative oversight.

See more previous experiences on LinkedIn.

Education

Université Concordia, Montréal

Bacc. Fine Arts, Major in Film Animation
1999-2003

Cégep de Sainte-Foy, Québec City

DEC, Graphic Design
1996-1999